It's been a long and sometimes arduous journey, but in spite of fierce competition and the advent of so many "big box" stores, our small family-owned business has managed to survive since opening in 2007. We have loyal customers because our prices are fair, we offer repeat discounts for our buyers, we ship very quickly, and we offer the most widely sought after and used baby / toddler replacement spout products in the industry. Our customer service is great because we care about YOU, our customer. We can't always be perfect, but when we need to fix something, we make it a point to fix it right away. We want our customers to be our loyal customers for years to come, whether it be product needs for their own babies or for the next generation through grandparents, aunts and uncles, or friends.
If you become a repeat customer, we will send you discount coupon codes on your packing slip. The discounts vary but you will always get a discount. In addition, after every 5 purchases, you will receive on free spout or baby product, depending on what brand or item you have ordered. All you need to do is notify us that this is your fifth purchase, we will double check your email address and verify that info and we will send the item with your 5th order. We do not store any credit card information. Our site is always secure for all purposes, regardless.
We do appreciate that you have taken the time to visit our website. You can always email us through the contact form if you have any questions about what spouts you need or anything of relevance to our products. We are happy to take the time to help you choose the right product for your sippy cups. We do encourage you to please measure your existing sippy cup spouts as we try to provide measurements in all of our appropriate listings.
Please make sure your shipping address is correct. Many times, when we can, we ship same day if an order comes in early enough in the day. Once an item is shipped, we cannot change your address. We always ship Monday through Friday, and many times on Saturdays, as long as the USPS stays open on the weekend.
Thank you for your loyalty and for considering supporting small family businesses for so many good reasons. We look forward to serving you for many years into the future!